Current version — under ongoing legal review. This version governs until updated.

Refund Policy

Last updated 2026-07-24. ShowTheBill Monitor is a service of Content Compass, LLC, a Wyoming limited liability company. Current prices are on our pricing page.

Monthly plan

You can cancel at any time from your portal. Cancellation takes effect at the end of the paid month: your monitoring continues through that month, and the current month is non-refundable.

Annual plan

If you cancel within 30 days of your first annual charge, we will refund it in full. After 30 days, the annual term is non-refundable, and cancelling stops the next year's renewal. We email a renewal reminder to your billing address about 30 days before each annual renewal, so a renewal charge should never be a surprise; cancel before the renewal date and you will not be charged again.

Multiple facilities

Each facility on a subscription is locked in for its own term. Dropping a facility takes effect at the next renewal; we do not issue mid-term pro-rata credits for dropped facilities.

After your subscription ends

Your portal stays available read-only for 30 days after the end of your term, and during that window you can email us for a full export of your monitoring history. The full data timeline is in the retention section of our Privacy Policy.

General

All fees are non-refundable except where required by law or at our discretion. If you believe you were charged in error, contact us and we will make it right.

How to cancel

Open your portal and choose "Manage settings & billing" — if you arrived from a read-only link, we first email a secure link to your billing address. From the management view, "Manage subscription" opens Stripe's billing portal, where you can cancel. Questions: support@showthebill.com.